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Fix Your Process, Not Your People: Why Adding Value Cost Him a Deal — with Grant Harris

A new episode of "My Favorite Mistake!

Hi there,


Here's my weekly update for Oct 12, 2026...


Fix Your Process, Not Your People: Why Adding Value Cost Him a Deal - with Grant Harris

Grant Harris, founder of GTH Consulting, leads with one line: fix your process, not your people. Then a cold inbound speaking lead arrived with the budget approved and the association's president already sold on him, and instead of taking the offer, he proposed a leadership session and extras before and after the talk. The planner had to reopen an approved budget and review a second proposal, and he was not selected - rightfully so, he says.


Click here



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🗒️ Fear-Based Leadership Worked at Volkswagen. Until It Didn’t.

In July 2013, on a test drive in the United States, Martin Winterkorn, the CEO of Volkswagen, noticed a paint imperfection on a Beetle.

The paint was slightly thicker than the company standard.

Less than a millimeter too thick, according to a VW source who spoke to Reuters.

A difference you would not be able to see without a gauge.

He stopped and lectured his engineers about the waste.


Click here to read more



Enjoy,

Mark Graban

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