How a Mistake Turned Jingle Bells into a Christmas Song—and What It Teaches Us About Assumptions
“Jingle Bells” wasn’t meant to be a Christmas song—and that misunderstanding may be its greatest mistake. Listen:…
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From Medicare Fraud to Military Leadership: Learning Accountability After a Career-Defining Mistake
A conversation with Dr. Josh McConkey about mistakes, moral courage, and accountability in high-stakes leadership.…
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How a Lab Error Led to an Unnecessary Surgery—and What Healthcare Teams Can Learn
A single lab error led to an unnecessary surgery—and revealed how easily systems can fail patients when learning…
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Recovering from Workplace Bullying—and What Leaders Often Miss
Andy Regal’s story shows how workplace bullying persists not because of bad actors alone, but because leaders and…
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How a Landing Gear Error Was Caught Before Disaster—and Why Systems Save Lives
A landing gear error nearly ended in disaster—and exposed how small breakdowns can cascade when systems don’t catch…
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How Curiosity Helps Leaders Avoid Assumptions and Unlock Better Performance
Debra Clary’s favorite mistake started with missing a train stop—and led to a lifelong insight about why curiosity,…
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From Toxic Culture to Empathic Leadership: Lessons in Empathy, Accountability, and Healing
A conversation with empathy researcher and TEDx speaker Melissa Robinson-Winemiller about toxic systems, self-empathy,…
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Why Unlearning Old Habits Is Harder Than Learning New Ones—and What Leaders Can Do
A small pickleball mistake reveals how assumptions, habits, and split-second decisions can quietly undermine…
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