Mark by Mark Graban

Mark Graban | Lean Leadership, Psychological Safety, Continuous Improvement Oct 19, 2026

Why Rescheduling One Late-Night Call Took Three Years to Undo — with CPA Tyler McBroom

In the summer of 2016, CPA Tyler McBroom got a first call about partnering with Tony Robbins’ accounting alliance. It…

Read article →
Mark Graban | Lean Leadership, Psychological Safety, Continuous Improvement Oct 12, 2026

Fix Your Process, Not Your People: Why Adding Value Cost Him a Deal — with Grant Harris

Grant Harris, founder of GTH Consulting, leads with one line: fix your process, not your people. Then a cold inbound…

Read article →
Mark Graban | Lean Leadership, Psychological Safety, Continuous Improvement Oct 5, 2026

Buying a Dental Practice Everyone Said Was a Mistake — with Dr. Jen Moran

Dr. Jen Moran's favorite mistake was buying a dental practice her attorney and accountant told her not to buy. They quit…

Read article →
Mark Graban | Lean Leadership, Psychological Safety, Continuous Improvement Sep 28, 2026

Hiding Mistakes, Hiring to Grow, and Becoming the Bottleneck — with Eric Dingler

Eric Dingler was running two businesses remotely while his family traveled full time, and every week he and his wife sat…

Read article →
Mark Graban | Lean Leadership, Psychological Safety, Continuous Improvement Sep 21, 2026

Leading a Department When You’re Not the Expert — with Stephanie Mitchell

Stephanie Mitchell was an ICU nurse who had moved into hospital administration when the C-suite called her in and…

Read article →
Mark Graban | Lean Leadership, Psychological Safety, Continuous Improvement Sep 14, 2026

Why Self-Promotion at Work Isn’t Vanity — with Dr. Jonathan Thorp

Jonathan Thorp spent 24 years as a naval aviator, then led organizational development at JPMorgan Chase before…

Read article →
Mark Graban | Lean Leadership, Psychological Safety, Continuous Improvement Sep 8, 2026

Why Delegating the Finances Became a Blind Spot — with Publicist Susan von Seggern

Susan von Seggern joined a friend's Los Angeles PR agency in the late 1990s as the business development half of the…

Read article →
Mark Graban | Lean Leadership, Psychological Safety, Continuous Improvement Aug 31, 2026

A Pilot’s Least Proud Moment Was Saying Nothing — with Captain Steve Montague

Steve Montague flew F-14s in the Navy and spent 37 years at American Airlines, the last four as a check airman. Early in…

Read article →