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Here's my weekly update for Oct 19, 2026...

Why Rescheduling One Late-Night Call Took Three Years to Undo - with CPA Tyler McBroom

In the summer of 2016, CPA Tyler McBroom got a first call about partnering with Tony Robbins' accounting alliance. It was set for 10:30 PM, so he asked to move it inside business hours. The answer was "Sure, no problem." Then came three years of silence and monthly follow-ups. Tyler, now CEO of TRM CPA, explains what that request taught him and why he no longer reschedules when opportunity knocks.

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🗒️ Creating a Continuous Improvement System in Accounting: Nick Katko on PDCA, Culture, and Psychological Safety

Accounting teams see problems every day.

As Nick Katko puts it, they fix them, but they don't necessarily solve them.

We talk about what a continuous improvement system looks like inside an accounting department, the three parts of that system, and why culture and psychological safety have to come before improvement events.

Nick shares an accounts payable team that cut invoice defects from about 43% to 15% by starting with data, and a harder story […]

The post Creating a Continuous Improvement System in Accounting: Nick Katko on PDCA, Culture, and Psychological Safety by Mark Graban appeared first at Lean Blog by Mark Graban.

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Enjoy,

Mark Graban